FAQ
Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, select your bike, choose your color, and click "Add to Cart". Follow the checkout process to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption to protect your payment information.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placing your order. Please contact us immediately at aaronqtb1zobrien@gmail.com or call +1 (928) 913-0703.
Shipping
Q: How long does shipping take?**
A: Standard shipping takes 3-6 business days after your order is processed (1-2 business days).
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders to all 50 U.S. states.
Q: Do you ship internationally?
A: Currently we only ship within the United States (all 50 states).
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number to track your package in real-time.
Q: What if my package is lost or damaged?
A: Contact us immediately at aaronqtb1zobrien@gmail.com or +1 (928) 913-0703. We'll help resolve the issue quickly.
Returns & Exchanges
Q: What's your return policy?
A: We offer a 30-day return policy. Items must be unused and in original condition. We provide free return shipping and charge no restocking fees.
Q: How do I return an item?
A: Contact us at aaronqtb1zobrien@gmail.com or call +1 (928) 913-0703. We'll provide a prepaid return label and instructions.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Q: Can I exchange for a different size or color?
A: Yes! Contact us and we'll help arrange an exchange.
Products
Q: Do bikes come assembled?
A: Bikes arrive partially assembled. Simple assembly takes 10-15 minutes with included tools and instructions.
Q: Are training wheels included?
A: Training wheels are sold separately for compatible models (14", 16", and some 20" bikes).
Q: What size bike does my child need?
A: Check the height range listed for each bike size. Contact us at aaronqtb1zobrien@gmail.com for personalized recommendations.
Q: Are replacement parts available?
A: Yes! Contact us for information about replacement parts and accessories.
Q: Do your bikes meet safety standards?
A: Yes! All bikes meet or exceed U.S. safety standards.
Warranty & Support
Q: Are bikes covered by warranty?
A: Yes! Bikes are covered by manufacturer warranties. Contact us for specific warranty details.
Q: What if I receive a defective item?
A: Contact us immediately at aaronqtb1zobrien@gmail.com or +1 (928) 913-0703. We'll arrange for a replacement or refund at no cost to you.
Q: Do you offer assembly assistance?
A: Assembly instructions are included with every bike. If you need help, contact us and we'll guide you through the process.
Still Have Questions?
We're here to help!
Email: aaronqtb1zobrien@gmail.com
Phone: +1 (928) 913-0703
Hours: Monday - Friday, 9 AM - 5 PM EST